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There only need 15-18 natural days to get your dress if you place order now.

It is our hope that you will enjoy the item you ordered! However, in case of dissatisfaction, please refer to our return policy, and make sure all the criteria are met before sending any item back to us.

Note: Requests for after-sales issues can only be made within 7 days from the date the item arrives to you.

1: Under what conditions may I return or exchange an item?

If the return issue is our fault, we accept returns for a full refund. Please refer to the following for more information.

  • If the item you received is not the one you ordered.
  • If the item you received is damaged or incorrect.
  • If the item you received is in the wrong color. (colors may vary from one monitor to another, so it is normal to have slight color differences).
  • If the item you received is of the incorrect size. (it is normal to have 1-3 cm of inaccuracy because all the clothes are handmade)

View our complete return policy.



1: How will my order be shipped?

For shipping, we mainly work with DHL, UPS, EMS, TNT, FEDEX, etc., depending on the region you are located. They offer the most secure and rapid shipping across most parts of the world.

2: When will my order be shipped?

All of our dresses are made to order, and our tailors will make each dress as ordered, whether a standard size or a custom one is selected. That means we will only start working on them once the order is confirmed. It may take a few weeks for us to complete an item before it can be shipped, so the total delivery time is not the same as the stand-alone shipping time.

♦ Total Delivery Time = Processing Time + Shipping Time 

View our complete shipping policy.

Customer Reviews

Based on 31 reviews
Kristi Gott
So very awesome!

Gorgeous dress, right on time and well, just perfect!!

Tom Wagoner
Met every expectation, and more. Thank you, Shopluu!!

Faced with an unexpected occasion, and not finding what was wanted in local stores, we decided to order a dress from Shopluu, This seemed risky as sizing, color perception online, and shipping/customs could create problems, but we requested expedited shipping, and were truly impressed by the quality, fit, and even how quickly the package arrived past customs. An email question to Shopluu was promptly and courteously answered, If you are faced with a deadline and wonder about Shipluu, I am happy to say they are 2 for 2 so far, and we will not hesitate to purchase from Shopluu again. Very pleased!

Xares Cuales

Best purchase ever! Would purchase again 10/10 amazing amazing Quality, i cannot recommend it enough 😤❤️

Rush order

I wore my dress to prom it was beautiful and got here just in time with I think a week to spare.

Francisco Alonso

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A:Unpaid order will not be processed. If you do not need it, please simply ignore it.

Order cancelled within 48 hours of payment confirmation will be eligible for a full refund.

Cancellation within 48 to 72 hours after the order is paid: You will get a partial refund consisting of 60% of the item price and the full shipping cost. 

Orders cannot be cancelled after 72 hours of payment.

A: Total Delivery Time = Processing/Tailoring Time + Shipping Time
You may refer to our detailed Shipping Policy.

A: When your order is finished processing, we will update the tracking information within 24 hours, and an email will be sent to you with the tracking information. You may click on the email to view the details.