Return Policy

To make your Shopluu experience as smooth as possible, I will assist you and answer your questions with my suggestions from the beginning until you receive your dress. But this is not the end. Also If you would have any question or issue about your dress after you receive it, just let me know and I will be keep in touch with all my care. You will also find many answers in my following policy about my after sale process.

Refund & Exchange:
When can I request a return?
1. For reasons attributable to us, we’ll accept the return and offer you a full refund. Please see the following to learn more:
The item you receive is damaged;
The item you receive comes with the wrong color (as colors can vary depending on monitors, it's normal to find a slight color difference);
The item you receive comes in the wrong size (it's normal to find a difference of 1-3 cm, and we won't accept returns in this case).

Notice:
If there is nothing wrong with the style, you just don't like the style, we will not accept returns or refund requests.

A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.


Conditions
* Items must be unworn, unwashed, unaltered, undamaged and come with the original label. We won’t handle returns of any defective items.
* Since all items (including standard-sized ones) are custom made, we won’t accept any purchase based on "buy more to get one reserved". Our customer service team may cancel orders believed to place for that purpose.
* We reserve the right to refuse returns if they are ineligible or without our prior knowledge.
* We are not responsible for lost or damaged returned items. Please keep the receipt and tracking info.


How to request a return & refund
1. Please contact me within 48 hours after receiving the item, with your reasons and pics attached for verification. We'll review your email within 2 working days.
2. Once your request is approved, you should send us the item within 5 days. You can send it using the local postal service (you shall bear the shipping cost).
3. After receiving the return package, we’ll inspect the item inside to ensure it is in original condition and comes with the problems stated in your return request. (Note: For returned items, please ensure they are in original condition, unworn, unwashed, undamaged, unaltered and clean).
4. Once confirmed, we’ll refund you via your original payment method within 7-10 days (handling time depends on your payment method and bank). The original and return shipping costs are non-refundable.

CANCELLATION POLICY
Unpaid order will not be processed. If you do not need it, please simply ignore it.
Order cancelled within 24 hours of payment confirmation will be eligible for a full refund.
Cancellation within 24 to 72 hours after the order is paid:
You will get a partial refund consisting of 50% of the item price and the full shipping cost.
Orders cannot be cancelled after 72 hours of payment.
Once your order has been shipped, it can no longer be cancelled. If you need to cancel your order, please email shopluu01@gmail.com for help.


Please Note:
Although I attempt to represent online colors as accurately as possible, I cannot guarantee that the colors shown on your monitor will match the actual garment. Variations of light and reflections on the original photograph as well as differences in computer monitors and printers may make color tones appear slightly different than the actual fabric.

Please feel free to contact me at sales@shopluu.com for any of your questions.

★ Reviews

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F
Rush Order (shopluu.com)
Francisco Alonso

Rush Order (shopluu.com)

Gown dress

Absolutely beautiful

Rush

Amazing got my order 5 days early

Amazing Dress

The dress was perfection! From ordering to delivery, everything was so easy. Will definitely order again.

Prom dress dream

I loved the design; it is my dream prom dress! The quality is excellent and reasonably priced! Exactly like the picture! The custom sizing was true except the shoulder straps were long and had to be worn off shoulder. The bow attachment broke after the first wear. The rush order came in time and customer service was great! I felt like a princess and even was prom queen!