SHIPPING POLICY

SHIPPING POLICY

My Dear !

Making the perfect dress is the most important part of the process, but not the whole story.
The next step is equally crucial: getting your dress shipped to your address as quickly and safely as possible!


For this purpose, I only ship using global couriers such as DHL, TNT, UPS, FedEx, UPS, or USPS, the most secure and speedy means of shipping to most regions of the world. Delivery time may vary by distance, as well as by local carriers. Typically, delivery times to different regions are as follows.


All the days above refer to working days. During major festivals, the volume of cargo at the airport increases, and there may be delays in shipping. If you need the dress urgently, please contact us in advance and let us know the date of your request. We shall schedule it for you as soon as possible.

Note:
Before your order is shipped, shopluu.com must process your order and have all of your items pass its strict QC tests. Therefore, the total delivery time is different from the standalone shipping time.
Total delivery time = processing time + shipping time
♦ If your order includes multiple items, they will be shipped altogether. If you wish to have them shipped separately, please send an email to

sales@shopluu.com.

Processing time:
Normal orders: 10 to 12 days or earlier (from May to December)
Around 20 to 25 days (from January to April). This is peak season and the production time will be lengthy.
Processing time varies by category.
There will be some delays in shipping due to the impact of Covid-19.


Shipping Costs
The shipping fee is automatically calculated based on the price of the dresses.
For the dresses which price are under $60.99, the shipping fee is $19.
For the dresses which price are $61-$100.99, the shipping fee is $29.
For the dresses which price are $101-$130.99, the shipping fee is $32.
For the dresses which price are $131-$299.99, the shipping fee is $34.
For the dresses which price are $300-$600.99, the shipping fee is $48.
For orders above $600.99, the shipping fee is $78.

 


Choosing a Rush Order
We offer an expedited service for certain styles, and you can see a link to an expedited order at the bottom of our product page (rush order). You need to pay $22 for the item. Under normal circumstances, if you choose an expedited order, you can receive the goods for the order in fifteen to eighteen days, but the delivery time also depends on the complexity of the clothing style; besides, the delivery time may be delayed due to some uncontrollable factors during transportation, so the exact delivery time can hardly be given. During the period from January to April of each year, the delivery time increases slightly. However, if you receive it later, there will be a 5% discount. We hope you can place the order in advance, for this will ensure that you have enough time, and that we can make the clothes better.


Do I have to be charged for customs duties and import taxes?
When the package arrives in the destination country, it will be subject to any customs duties or import taxes. These charges must be paid by the recipient of the package (it also applies to retail and wholesale clients). Unfortunately, due to the wide variation in customs policies and import taxes from different countries, we have no control over these costs or the ability to tell you what they are.


It is best to contact your local customs office to learn about the current charges before placing an order so that you may not be surprised by unexpected costs.
Please note that we are unable to list goods as gifts or put a lower amount than the actual price on the customs declaration.


Please feel free to contact me with any questions. shopluu01@gmail.com

★ Reviews

Let customers speak for us

736 reviews
91%
(667)
8%
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Rush

Amazing got my order 5 days early

Amazing Dress

The dress was perfection! From ordering to delivery, everything was so easy. Will definitely order again.

Prom dress dream

I loved the design; it is my dream prom dress! The quality is excellent and reasonably priced! Exactly like the picture! The custom sizing was true except the shoulder straps were long and had to be worn off shoulder. The bow attachment broke after the first wear. The rush order came in time and customer service was great! I felt like a princess and even was prom queen!

Beautyfull

It was beautyfull, so elegant, better than it looks on the fotos. Thank you very much

Shopluu experience

I would definitely buy from shopluu again. The dress is beautiful and was exactly how it was pictured on the website. The order did take a little bit longer to arrive then expected but when I emailed to enquire I got an email back very quickly to let me know when the dress would arrive. I am very happy with my shopping experience with shopluu.