I ordered this dress after my daughter needed to change her prom dress fairly last minute - the process was simple, I understood the dresses were made to order and had just enough time to have it get here for prom, but I was still worried it wouldn’t show! I reached out to them via for an update after a week or so as I was getting anxious and they replied right away - with a clear timeline - and the dress came in two days earlier than expected! It is a beautiful dress, well made and fits well - it was an outstanding experience all around!