So for timing and shipping and customer service it was great.
My prom is in June so I wanted to get my dress early so that I get it in time and have space for any changes. I ordered April 1st and got it on April 23rd which is great.
Make sure to purchase early since many people will start ordering around the same time and you want to ensure it comes on time, for me it worked out perfectly.
The dress itself is really pretty and rly nice, the color isn't EXACTLY as the photo but its close enough so no complaints. Specifically the satin effect is a little duller and not as dramatic as in the photos. I got in burgundy as the photo and the color in real life isn't as blood red, it is less saturated/duller but its still a great red color. It looks a lot like color 155 on the color card.
I attached what the fabric looks like in diffrent lightings, but that's the ONLY difference from the photos. Everything else looks just like it the folds are in the right place and everything. It has the same fit as in the mannequin just would look diffrent based on your dimensions but the shape is there, the folds are correct and everything, the train is a nice length as well. The lace up on the back is really helpful for fitting correctly or if your weight changes by the time of your event.
Definitely get it if you like the style and if the color difference isn't a dealbreaker.